Administrative and Reception Support Specialist

3 weeks ago


Kettering, Northamptonshire, United Kingdom NHS Full time
About the Role

We are seeking an outstanding individual with excellent interpersonal skills to join our team as a Clinical Administration Assistant in the ENT Outpatient Department.

As part of a high-performing team, you will contribute to delivering high-quality, safe, and compassionate care to patients. Your primary responsibility will be to provide administrative support to the department, ensuring seamless communication between patients, staff, and external agencies.

The ideal candidate will possess a good standard of general education, including spoken and written English. Recent previous clerical experience is essential, particularly in understanding a large number of working procedures. You should be flexible and able to adapt to changing circumstances.

Key responsibilities include:

  • Meeting and greeting patients and visitors to the hospital, providing a caring, considerate, and helpful service.
  • Communicating with patients regarding demographics and other personal details, ensuring accurate updates to the patient administration system and case note documentation.
  • Collaborating with nursing staff to announce visitors and patients, and informing patients about clinic delays.
  • Responding to telephone queries, taking messages directly where appropriate.

What We Offer

A competitive salary range for this position is £22,000 - £25,000 per annum, depending on experience.

Requirements

A good standard of general education, including spoken and written English, is mandatory. Recent previous clerical experience and knowledge of routine and non-routine working procedures are highly desirable.



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