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Customer Service Representative

2 months ago

Stockport, Stockport, United Kingdom Toyota Full time

About Toyota

We are a leading automotive brand with a commitment to providing exceptional customer experiences. Our team is dedicated to delivering high-quality service and support to our customers.

The Role

We are seeking a highly organized and customer-focused individual to join our team as a Service Advisor. As a Service Advisor, you will be responsible for managing the customer experience throughout the service and repair process.

Key Responsibilities

  • Be a central point of contact for customer care and vehicle lifecycle support, collaborating with sales, parts, and technicians
  • Connect with the customer to understand service and repair requirements and guide the customer towards the aftersales package that will best suit their needs
  • Provide accurate and consistent estimates
  • Schedule work to meet customer requirements
  • Track and report issues that could affect customer satisfaction or team targets
  • Encourage the sale of Toyota parts and accessories whenever possible
  • Ensure that opportunities to connect with the customer are not missed by other teams
  • Connect personally with customers following service or repairs to ensure total resolution and customer satisfaction

About You

We are looking for an individual with previous experience in customer service, who is extremely organized, flexible, proactive, and hard-working. You should have strong people skills, be approachable, and enjoy assisting colleagues. Good IT skills, including MS Word, PowerPoint, and Excel, are also essential.

What We Offer

We offer a competitive salary, plus a basic plus monthly bonus and service plan commission (OTE £40, uncapped). You will also receive a staff car scheme, contributory pension/life assurance scheme, training and ongoing development with the award-winning Toyota Academy, and opportunities for career progression.