Customer Service Representative

2 months ago

Stockport, Stockport, United Kingdom Toyota Full time

About Toyota

We are a leading automotive brand with a commitment to providing exceptional customer experiences. Our team is dedicated to delivering high-quality service and support to our customers.

The Role

We are seeking a highly organized and customer-focused individual to join our team as a Service Advisor. As a Service Advisor, you will be responsible for managing the customer experience throughout the service and repair process.

Key Responsibilities

  • Be a central point of contact for customer care and vehicle lifecycle support, collaborating with sales, parts, and technicians
  • Connect with the customer to understand service and repair requirements and guide the customer towards the aftersales package that will best suit their needs
  • Provide accurate and consistent estimates
  • Schedule work to meet customer requirements
  • Track and report issues that could affect customer satisfaction or team targets
  • Encourage the sale of Toyota parts and accessories whenever possible
  • Ensure that opportunities to connect with the customer are not missed by other teams
  • Connect personally with customers following service or repairs to ensure total resolution and customer satisfaction

About You

We are looking for an individual with previous experience in customer service, who is extremely organized, flexible, proactive, and hard-working. You should have strong people skills, be approachable, and enjoy assisting colleagues. Good IT skills, including MS Word, PowerPoint, and Excel, are also essential.

What We Offer

We offer a competitive salary, plus a basic plus monthly bonus and service plan commission (OTE £40, uncapped). You will also receive a staff car scheme, contributory pension/life assurance scheme, training and ongoing development with the award-winning Toyota Academy, and opportunities for career progression.

  • Customer Service Representative

    4 weeks ago

    Stockport, Stockport, United Kingdom LSH Auto Full time

    {"title": "Customer Service Representative", "description": "Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Customer Service Representative.This is a full-time role, office based, with a 40-hour working week.As a Customer Service Representative, you will be...

  • Customer Service Representative

    4 weeks ago

    Stockport, Stockport, United Kingdom LSH Auto Full time

    {"title": "Customer Service Representative", "description": "Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Customer Service Representative.This is a full-time role, office based, with a 40-hour working week.As a Customer Service Representative, you will be...

  • Customer Service Representative

    1 month ago

    Stockport, Stockport, United Kingdom LSH Auto Full time

    {"title": "Customer Service Representative", "content": "Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Customer Service Representative.This is a full-time role, office based, with a 40-hour working week. The successful candidate will be required to work a rotating...

  • Customer Service Representative

    1 month ago

    Stockport, Stockport, United Kingdom LSH Auto Full time

    {"title": "Customer Service Representative", "content": "Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Customer Service Representative.This is a full-time role, office based, with a 40-hour working week. The successful candidate will be required to work a rotating...

  • Customer Service Representative

    2 months ago

    Stockport, Stockport, United Kingdom LSH Auto Full time

    {"title": "Customer Service Representative", "content": "Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Customer Service Representative.This is a full-time role, office based, with a 40-hour working week. The successful candidate will be required to work a rotating...

  • Customer Service Representative

    2 months ago

    Stockport, Stockport, United Kingdom LSH Auto Full time

    {"title": "Customer Service Representative", "content": "Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Customer Service Representative.This is a full-time role, office based, with a 40-hour working week. The successful candidate will be required to work a rotating...

  • Customer Service Representative

    2 weeks ago

    Stockport, Stockport, United Kingdom LSH Auto Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Customer Service Representative.This is a full-time role, office based, with a 40-hour working week, Monday to Saturday (rotating shifts).Key Responsibilities:Handle all telephone and online enquiries,...

  • Customer Service Representative

    1 week ago

    Stockport, Stockport, United Kingdom Stockport Homes Group Full time

    We are seeking a highly motivated and flexible individual to join our Customer Access Team as a Customer Service Representative. The role will primarily involve delivering excellent repair-related support to our customers, providing comprehensive advice and guidance on services delivered by Stockport Homes.The ideal candidate will have experience of...

  • Customer Service Representative

    4 weeks ago

    Stockport, Stockport, United Kingdom House of Fashion Associates Ltd Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking an experienced Customer Service Representative to join our team at House of Fashion Associates Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our B2B homeware clients via email and phone.Key Responsibilities:Handle consumer...

  • Customer Service Representative

    4 weeks ago

    Stockport, Stockport, United Kingdom House of Fashion Associates Ltd Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking an experienced Customer Service Representative to join our team at House of Fashion Associates Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our B2B homeware clients via email and phone.Key Responsibilities:Handle consumer...

  • Customer Service Representative

    2 weeks ago

    Stockport, Stockport, United Kingdom House of Fashion Associates Ltd Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking an experienced Customer Service Representative to join our team at House of Fashion Associates Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our B2B homeware clients via email and phone.Key Responsibilities:Handle consumer...

  • Customer Service Representative

    2 weeks ago

    Stockport, Stockport, United Kingdom House of Fashion Associates Ltd Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking an experienced Customer Service Representative to join our team at House of Fashion Associates Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our B2B homeware clients via email and phone.Key Responsibilities:Handle consumer...

  • Customer Service Representative

    2 months ago

    Stockport, Stockport, United Kingdom House of Fashion Associates Ltd Full time

    Job Summary:We are seeking an experienced Customer Service Representative to join our team at House of Fashion Associates Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via email and phone.Key Responsibilities:Handle customer complaints, queries, and requests in a timely and...

  • Customer Service Representative

    2 months ago

    Stockport, Stockport, United Kingdom House of Fashion Associates Ltd Full time

    Job Summary:We are seeking an experienced Customer Service Representative to join our team at House of Fashion Associates Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via email and phone.Key Responsibilities:Handle customer complaints, queries, and requests in a timely and...

  • Customer Service Representative

    3 weeks ago

    Stockport, Stockport, United Kingdom LSH Auto Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Contact Centre Agent.This is a full-time role, office based, with a 40-hour working week. The successful candidate will be required to work a rotating shift pattern, Monday to Saturday.Key...

  • Customer Service Representative

    2 weeks ago

    Stockport, Stockport, United Kingdom LSH Auto Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Centre as a Contact Centre Agent.This is a full-time role, office based, with a 40-hour working week. The successful candidate will be required to work a rotating shift pattern, Monday to Saturday.Key...

  • Customer Service Representative

    1 week ago

    Stockport, Stockport, United Kingdom LSH Auto Full time

    We are seeking a skilled Customer Service Representative to join our Customer Experience Centre at LSH Auto in Stockport.This is a full-time role, office based, with a 40-hour working week.The successful candidate will be responsible for handling all telephone and online enquiries, ensuring that the brand is represented appropriately and meeting customer...

  • Customer Service Representative

    6 days ago

    Stockport, Stockport, United Kingdom beBee Professionals Full time £25,000 - £35,000

    At beBee Professionals in Stockport, we are seeking a Customer Service Representative to deliver exceptional service and support to our customers. This role involves engaging with customers, participating in operational workflow, and collaborating with team members to meet and exceed goals.Key Responsibilities:Provide service and support to...

  • Customer Service Representative

    2 weeks ago

    Stockport, Stockport, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are looking for a Customer Service Representative to join our team at beBee Professionals in Stockport. As a key member of our team, you will be responsible for delivering exceptional customer service and support, while contributing to our operational success.Key Responsibilities:Engage with customers, providing service and support.Participate in all...

  • Customer Service Representative

    6 days ago

    Stockport, Stockport, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner for beBee Professionals in the UK.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate information regarding products and services.Process customer orders and manage account information.Work closely...