Delivery Station Representative

2 months ago

Carlisle, Cumbria, United Kingdom Amazon UK Services Ltd. Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Delivery Station Liaison at Amazon UK Services Ltd. This role is a key part of our mission to provide exceptional customer service and support.

Key Responsibilities
  • Provide top-notch customer service from within our delivery station by organizing successful re-delivery attempts for customers' parcels.
  • Call customers to confirm crucial delivery details and prevent further delivery delays.
  • Work with warehouse teams and Delivery Service Partners to ensure packages are re-delivered successfully on the same day.
  • Pre-emptively solve delivery defects to reduce customer effort.
Requirements
  • Have the right to work in the United Kingdom without restrictions.
  • Experience in customer service, retail, or hospitality industry.
  • Flexible with regards to shift work, with a non-negotiable time schedule of 10am-8:45pm.
  • Exceptional communication skills in English, including the ability to clearly and concisely communicate in writing and speech, listening, and interpreting customer needs.
  • Excellent time-management, organizational, and prioritization skills.
  • Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service.
  • Ability to take ownership and be proactive.
  • Intermediate computer literacy.
Preferred Qualifications
  • Hard-working, articulate, and detail-oriented.
  • Friendly and customer-focused in every situation.
  • Ability to learn quickly and adapt to change.
  • Comfortable multi-tasking in a high-energy environment.
What We Offer
  • Pension Plan.
  • Competitive holiday allowance.
  • Health insurance.
  • Life insurance.
  • Discount.
  • Employee assistance program.
  • Organizational progression options.
  • Additional add-on benefits of your choice.

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