Tier 1 Support Specialist
1 day ago
HCA Healthcare UK is seeking a talented IT Service Delivery Expert to join our team. This role will involve providing technical support to end-users, as well as responding to and resolving support incidents.
Key Tasks- Responding to and resolving support incidents
- Providing end-user technical support
- Coordinating responses to incident reports, minimizing negative impacts and restoring service as quickly as possible
- 1-2 years of experience in Sales or Service Desk support roles
- Education or work experience in Information Technology
- Ability to drive customer experience
- Estimated salary: £28,000 - £38,000 per annum
- 20-30% bonus structure based on performance
- Private Healthcare Insurance for treatment at our leading hospitals
- Private pension contribution which increases with length of service
- Season Ticket Loan and Cycle to Work scheme
- Group Life Assurance from day one
- Critical illness cover
- Enhanced Maternity and Paternity pay
- Corporate staff discount for all facilities including Maternity packages at The Portland
- Comprehensive range of flexible health, protection, and lifestyle benefits to suit you
- Discounts with over 800 major retailers
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