IT Support Specialist
6 days ago
As a Tier 1 Service Desk Analyst, you will be responsible for responding to and resolving support and incidents in our ITG Service Delivery Department. This role is perfect for individuals with a passion for delivering exceptional customer experiences.
We are looking for an individual with 1-2 years of experience in Sales or Service Desk support roles, with a strong background in Information Technology. If you have a drive to deliver outstanding customer service and a keen eye for detail, we want to hear from you
The successful candidate will receive a competitive salary of £38,000 - £42,000 per annum, depending on experience, as well as a range of benefits including private healthcare insurance, pension scheme, and opportunities for career growth and development.
Responsibilities:
- Responding to initial calls from users of HCA ITG services
- Resolving basic incidents and service requests
- Gathering incident data before assigning to resolver group
- Coordinating responses to incident reports, minimizing negative impacts and restoring service as quickly as possible
What You'll Get:
- 25 days holiday each year (plus bank holidays) increasing with service
- Private Healthcare Insurance for treatment at our leading hospitals
- Private pension contribution which increases with length of service
- Season Ticket Loan and Cycle to Work scheme
- Group Life Assurance from day one
- Critical illness cover
- Enhanced Maternity and Paternity pay
- Corporate staff discount for all facilities including Maternity packages at The Portland
- Comprehensive range of flexible health, protection, and lifestyle benefits to suit you
- Discounts with over 800 major retailers
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