Customer Experience Lead

2 weeks ago

Manchester, United Kingdom Astrid & Miyu Full time
About Astrid & Miyu

Astrid & Miyu is a pioneering jewellery brand that has been revolutionizing the industry for over a decade. Our mission is to create a unique and memorable experience for our customers, while empowering diversity and promoting sustainability.

Job Summary

We are seeking an exceptional leader to join our team as an Experiential Retail Manager. As a key member of our management team, you will be responsible for delivering an unparalleled customer experience in our Manchester store. Your primary focus will be on creating a world-class experience that exceeds customer expectations, while driving business growth and expansion.

Key Responsibilities
  • Experiential Retail
    • Lead by example on the shop floor, ensuring the team delivers exceptional customer experience integrating our 3 experiential retail pillars: Community & Connection, Memorable Moments, and Inspiration & Innovative.
    • Deliver a world-class experience by continuously breaking boundaries to always strive for that next step ahead of the curve.
    • Drive continuous elevation to our overall customer experience to ensure the customer is at the heart of all decisions.
    • Build brand loyalty by promoting our CRM scheme, hosting events, and engaging with your local community.
    • Collaborate with your management team to implement customer-led strategies to maximize sales opportunities and meet targets.
  • Inspirational Reverse Leadership
    • You will inspire, support, and coach your team to truly flourish and grow in their roles.
    • Adopt a reverse leadership approach inspiring continuous growth to your team through training, coaching, and frequent reviews in order to cultivate high-performing and truly engaged teams.
    • A clear and confident communicator, you're comfortable with delivering feedback on the shop floor, observing & delivering in the moment.
  • Commercial Success
    • Confident in driving a commercially strong store, you will lead the way in ensuring strong numbers are achieved through inventory management, VM, store layouts, and experiential retail.
    • Ensure efficient and effective operational processes in your store to enhance productivity and customer satisfaction.
  • Drive Sustainability & Positive Social & Environmental Impact
    • Proactive commitment to continuously optimizing your social and environmental impact from both large to small decisions, staying committed within your role to together growing a sustainable business.
    What We Offer
    • A competitive annual salary of £33,000 + commission on top.
    • Up to 15% bonus.
    • Product Allowance + Friends & Family Discount.
    • 28 days holiday + 1 day/year service.
    • Many Socials and a yearly Awards event to celebrate our amazing team.
    • Personal Financial Coaching.
    • Sabbatical after 3 years service.
    • Increased parental leave after 2 years service.

We have lots of little extras, but we really believe the best part about working for us is being surrounded by people that share our passion for our mission and values, and having the freedom to be fully empowered to flourish and be your best self.

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