Customer Experience Lead

2 weeks ago


Manchester, United Kingdom Chiesi Group Full time
Job Summary

We are seeking a highly skilled Customer Experience Lead to join our Respiratory Marketing team at Chiesi Group. As a key member of our team, you will be responsible for developing and executing a comprehensive Customer Experience strategy that drives business growth and customer satisfaction.

Main Responsibilities
  • Develop and implement a customer-centric approach to drive business growth and customer satisfaction.
  • Lead the creation and execution of omnichannel marketing campaigns to engage customers across multiple touchpoints.
  • Collaborate with cross-functional teams to ensure alignment and effective execution of marketing strategies.
  • Manage and optimize customer data and analytics to inform marketing decisions.
  • Develop and maintain relationships with key stakeholders, including customers, partners, and internal teams.
  • Stay up-to-date with industry trends and best practices to ensure Chiesi Group remains competitive in the market.
Requirements
  • Proven experience in customer experience, marketing, or a related field.
  • Strong understanding of omnichannel marketing and customer journey mapping.
  • Excellent communication and project management skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
  • Experience working in a pharmaceutical or med-tech industry is a plus.
What We Offer

As a Customer Experience Lead at Chiesi Group, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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