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Car Park Operations Manager

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West London, United Kingdom Unity Recruitment Full time
Car Park Team Leader Job Description

Unity Recruitment is seeking a highly skilled Car Park Team Leader to join our team in West London. As a Car Park Team Leader, you will be responsible for leading a team of Customer Service Operatives to deliver exceptional customer experiences in a busy shopping centre.

Key Responsibilities:
  • Lead the Car Park Operative team to deliver excellent customer service by supporting and role modeling best practice.
  • Ensure the highest level of Health and Safety, car park operations, and team supervision is achieved and maintained.
  • Successfully manage car park operations and traffic management both day-to-day and during exceptional events and high-volume seasonal activities.
  • Lead your team to interact with guests as they enter and leave the car parks while demonstrating a positive, friendly, and welcoming approach.
  • Supervise the day-to-day activities of a team of Customer Service Operatives, delivering regular 1-1 meetings and recognizing development opportunities.
  • Provide detailed shift handovers and ensure smooth shift-to-shift communication with Duty Managers and other Team Leaders.
  • Ensure team members are coached and supported to deliver the highest standards of car park operations and customer service.
  • Situationally react to car park issues as and when they arise.
  • Proactively learn about the Guest Service.
  • Act as key support to Duty Managers and when required, support as acting Duty Manager.
Requirements:
  • Ideal 1 year's relevant experience in Car Park or similar service environment.
  • Experience in managing or supervising a team.
  • Customer focused, with a clear understanding of the customer journey.
  • Excellent communication skills with the ability to manage challenging customer interactions.
  • Able to create and maintain strong external and internal stakeholder relationships.