Account Development Specialist
17 hours ago
Chapman Tate Associates is proud to partner with a renowned Managed Service Provider based in Dudley. Our client is a leading provider of top-notch IT solutions and services to a diverse range of businesses.
Job Overview:This role involves managing and developing a portfolio of client accounts, serving as the primary point of contact for clients, and identifying opportunities to upsell and cross-sell services. The successful candidate will have excellent communication and interpersonal skills, a strong understanding of the IT industry, and the ability to build strong relationships with clients and colleagues.
Responsibilities:- Manage and develop a portfolio of client accounts to drive growth and revenue.
- Serve as the primary point of contact for clients, addressing their queries and concerns in a timely and professional manner.
- Identify opportunities to upsell and cross-sell services to existing clients, resulting in increased revenue and customer satisfaction.
- Collaborate with internal teams to ensure seamless service delivery and meet client expectations.
- Prepare and present regular reports on account performance to stakeholders.
- Maintain accurate records of client interactions and transactions to inform future business decisions.
Requirements:
- Proven experience in account management or a similar customer-facing role.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- A deep understanding of the IT industry and the services provided by our client.
Salary and Benefits:
- An estimated salary of £35,000 per annum, plus bonus.
- The opportunity to work with a dynamic and forward-thinking Managed Service Provider based in Dudley.
- A fast-paced and supportive work environment that encourages growth and development.
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