IT Support Services Manager

1 month ago


Liverpool, Liverpool, United Kingdom The Dean Trust Full time

Established in 2012, The Dean Trust is a dynamic educational charity operating across multiple local authorities. With 11 academies, including secondary and primary schools, the Trust provides an inclusive learning environment for students.

We are seeking a highly skilled Technical Hub Lead to oversee our IT department's operations in the West Hub. This role entails managing a team of first-line IT technicians, ensuring seamless support for staff, students, and visitors.

The ideal candidate will have hands-on experience working in ICT helpdesk or support roles within education establishments. Strong technical knowledge of Microsoft Windows Operating Systems and Microsoft Office packages is essential, along with the ability to diagnose and resolve hardware and software issues.

This permanent full-time position offers an estimated annual salary of £35,000-£45,000, commensurate with qualifications and experience. Regular travel between sites is required, but all necessary equipment and tools will be provided.

As a key member of our IT department, you will contribute to maintaining efficient and effective systems that enhance teaching and learning experiences. Your expertise will ensure a high level of service quality, supporting the Trust's mission to provide an exceptional education for all students.

In this role, you will:

  • Provide proactive and reactive technical support
  • Maintain robust IT systems
  • Develop and implement efficient processes
  • Foster collaboration with colleagues
  • Continuously evaluate and improve services

We value diversity and inclusion at The Dean Trust. Our commitment to safeguarding and promoting the welfare of children and young people is unwavering. All post holders undergo thorough pre-employment checks, including an enhanced Disclosure and Barring Service check.


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