Administrative Support Specialist
4 weeks ago
We are seeking an experienced Administrative Support Specialist to join our Elderly Care team. The successful candidate will provide administrative support to the team, ensuring the smooth operation of outpatient appointments and waiting lists.
The ideal candidate will have excellent organizational skills, be able to work independently, and have a high degree of confidentiality. They will also have experience of working within outpatient or administrative roles, handling telephone enquiries, and dealing with patients and relatives.
The successful candidate will be supported with on-the-job training and will work within broad procedural guidelines. They will also be expected to ensure referrals are entered onto Lorenzo with an appropriate access plan in accordance with the 18-week pathway.
Main Duties of the Job- Provide administrative support to the Elderly Care team
- Coordinate outpatient appointments and validate waiting lists
- Work independently using own initiative and apply high degree of confidentiality
- Undertake duties without direct supervision, working within broad procedural guidelines
- Ensure referrals are entered onto Lorenzo with appropriate access plan
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide. Our 6,000 dedicated staff ensure our patients receive the best care. We run four hospitals: The Lister Hospital, New Queen Elizabeth II, Hertford County, and Mount Vernon Cancer Centre.
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation, with our staff and patients at the heart of delivering this ambitious agenda.
Detailed Job Description and Main ResponsibilitiesPlease see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person SpecificationEducationEssential Criteria- Educated to minimum GSCE level or equivalent
- Wordprocessing
- Databases
- Experience of working within outpatient or administrative role
- Handling telephone enquiries with confidence
- Dealing with patients and relatives
- Database management and validation
- Audit experience
- Experience of Lorenzo and other NHS IT systems
- NHS experience
- Experience with Elderly Care Service
- Organisational skills
- Good keyboard skills
- Customer relation skills
- Excellent communication
- Ability to work under pressure and adapt to change
- IT literacy
- Knowledge of MS Word and Excel spreadsheets
- Knowledge of local and national targets (RTT 18 weeks and 6 weeks for diagnostics)
- Knowledge and skills for dealing with patients who are verbally or physically aggressive
- Knowledge of medical terminology
- Ability to prioritise workloads from various different sources
- Able to work independently
- Understanding of, and commitment to, equality, diversity and inclusion
- Role model our Trust values every day
Our values
We want our staff to believe in, demonstrate and live our values in everything we do.
Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.
Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.
Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.
Committed to our Community
East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .
We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.
We are proud to be a Disability Confident employer and achieved our status in 2019.
We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net
We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.
We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.
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