Strategic BPO Supplier Manager

4 days ago


London, Greater London, United Kingdom 1st Executive Ltd Full time
Supplier Relationship Manager Opportunity

Salary: £65,000 - £75,000 per annum + Car Allowance + Excellent Benefits

Location: London (Agile / Flexible Working)

We are seeking an experienced Supplier Relationship Manager to play a key role in managing a business-critical BPO supplier for our client, a leading Global Insurance organisation.

Key Responsibilities:

  • Provide expert Supplier Relationship Management capability to drive value, performance, and commercial efficiency from large-scale BPO contracts
  • Develop clear supplier strategies (commercial, contractual, and risk) for a defined BPO service supplier (Non-Tech)
  • Evaluate and ensure the requirements, contractual obligations, procurement policy, and business unit objectives are met and evidenced in regular routines

Requirements:

  • Demonstrated depth of SRM or Vendor Management experience with knowledge of EBA and PRA regulations
  • Extensive experience in managing outsourced/BPO suppliers, applying knowledge of the UK outsourcing market to develop the supplier relationship strategy
  • Experience of driving performance in line with contractual KPIs and SLAs
  • Experience of 3rd Party Risk (TP) in accordance with Group Outsourcing Risk Policy
  • Ideal degree qualification

NB: All applicants must be a UK Resident, holding current and valid UK Right to Work



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