Strategic BPO Supplier Manager
4 days ago
Salary: £65,000 - £75,000 per annum + Car Allowance + Excellent Benefits
Location: London (Agile / Flexible Working)
We are seeking an experienced Supplier Relationship Manager to play a key role in managing a business-critical BPO supplier for our client, a leading Global Insurance organisation.
Key Responsibilities:
- Provide expert Supplier Relationship Management capability to drive value, performance, and commercial efficiency from large-scale BPO contracts
- Develop clear supplier strategies (commercial, contractual, and risk) for a defined BPO service supplier (Non-Tech)
- Evaluate and ensure the requirements, contractual obligations, procurement policy, and business unit objectives are met and evidenced in regular routines
Requirements:
- Demonstrated depth of SRM or Vendor Management experience with knowledge of EBA and PRA regulations
- Extensive experience in managing outsourced/BPO suppliers, applying knowledge of the UK outsourcing market to develop the supplier relationship strategy
- Experience of driving performance in line with contractual KPIs and SLAs
- Experience of 3rd Party Risk (TP) in accordance with Group Outsourcing Risk Policy
- Ideal degree qualification
NB: All applicants must be a UK Resident, holding current and valid UK Right to Work
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