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Customer Service Representative
2 months ago
We are seeking a highly skilled Client Support Specialist to join our team at Barclays Bank UK PLC. As a key member of our customer service team, you will be responsible for delivering exceptional customer service while resolving complex customer needs and requests.
About the Role
This is an exciting opportunity to work in a dynamic and fast-paced environment where you will be empowered to make a real difference in the lives of our customers. You will be working closely with our customers to understand their needs and provide personalized solutions to meet their expectations.
Key Responsibilities
- Provide exceptional customer service through various communication channels, including chat, email, and phone.
- Resolve complex customer needs and requests in a timely and professional manner.
- Collaborate with teams across the bank to align and integrate customer care processes.
- Identify areas for improvement and provide recommendations for change in customer care processes.
- Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
Requirements
- Excellent customer service skills.
- Good communication skills.
- Problem-solving skills.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
