Customer Service Representative

1 month ago


Knutsford, Cheshire East, United Kingdom Speedy Freight Full time

Customer Service Advisor Role

We are seeking a skilled Customer Service Advisor to join our team at Speedy Freight, a leading logistics solutions provider. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:

  • Negotiate prices with customers to meet their needs and exceed their expectations.
  • Receive and process customer orders, ensuring accurate and timely delivery.
  • Schedule appointments for sales staff to meet with prospective customers and promote our services.
  • Communicate effectively with internal teams to ensure seamless service delivery and meet key performance indicators (KPIs).
  • Work independently to meet deadlines and prioritize tasks, with a flexible approach to cover on-call shifts.
  • Generate new business leads through research and utilize our CRM system to build relationships with potential clients.
  • Develop and deliver tailored sales pitches to meet customer needs and overcome objections.

Requirements:

  • Excellent communication and negotiation skills, with a strong customer service ethic.
  • IT literacy, including Microsoft Office and CRM systems.
  • Strong organizational skills, with the ability to multitask and prioritize workload.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

About Us:

Speedy Freight is a dynamic and expanding business, providing dedicated logistics solutions to local businesses across the UK and Europe. We pride ourselves on delivering exceptional customer service and building long-term relationships with our clients.



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