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IT Service Delivery Manager
2 months ago
IT Service Manager
**About the Role**
We are seeking an experienced IT Service Manager to join our team at TribePost Ltd. As an IT Service Manager, you will be responsible for overseeing and managing the Incident, Request, and Change lifecycle, ensuring all tickets are processed in a timely and accurate manner, following ITIL best practices.
**Key Responsibilities**
* Manage Incident, Request & Change Lifecycle ensuring strong SLA Performance.
* Generate and present data and statistics for the Board, customers, and stakeholders.
* Ensure Service team performance with key processes to deliver contractual obligations.
* Feed into Project planning processes to highlight and manage potential impacts to Service.
**Requirements**
* At least 2 years' experience of line management or equivalent.
* Experience and knowledge of utilising ITIL v3/v4 best practice.
* Good knowledge of Business IT systems and solutions to feed into Change Management processes.
* Understanding or experience in IT service management.
**What We Offer**
* Ongoing training and support.
* Company Profit Share (first £3,600 is tax free).
* 22 days annual leave plus bank holidays, increasing with length of service.
* Birthday as additional paid leave.
* Additional paid leave (dependent on company performance).
* Company sick pay policy.
* Pension Scheme.
* Fresh fruit, posh coffee machine, and the occasional pizza.
**About Us**
TribePost Ltd is a specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.
