Front of House Team Leader

2 weeks ago

South Ruislip, United Kingdom D&D London Full time

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same?

About the Role

We are seeking an experienced Floor Manager to lead our front-of-house team at Quaglinos, one of London's most iconic restaurants. As a key member of our management team, you will play a pivotal role in maintaining our commitment to providing exceptional dining experiences.

You will work closely with our Restaurant Manager to oversee the waiting team, ensuring seamless service delivery and maintaining high standards of hospitality. Your warm, charming, and strong interpersonal skills will be essential in building rapport with guests and supporting your team members.

This is an opportunity to join a dynamic and supportive team, where you can grow and develop your career while contributing to the success of our restaurant.

Key Responsibilities
  • Lead the front-of-house team, ensuring excellent service delivery and high standards of hospitality
  • Work closely with the Restaurant Manager to achieve business objectives and maintain high standards of quality
  • Maintain a positive and respectful working environment, promoting teamwork and open communication
  • Provide excellent customer service, responding promptly to guest needs and feedback
Requirements

To be successful in this role, you will need:

  • Proven experience as a Floor Manager or similar role in a high-end restaurant environment
  • Excellent leadership and communication skills, with the ability to motivate and support your team
  • A passion for delivering exceptional customer experiences and maintaining high standards of hospitality
  • Strong problem-solving skills, with the ability to think on your feet and respond to challenging situations
What We Offer

We offer a competitive salary of £18 per hour, plus benefits including:

  • A comprehensive training program to help you develop your skills and knowledge
  • A supportive and dynamic team environment, with opportunities for career growth and development
  • A range of employee benefits, including discounts on food and drink, access to exclusive events, and more
About Us

D&D London is a leading hospitality company, with a portfolio of 30 diverse venues across six cities, including London, New York, and Paris. We are passionate about delivering quality in everything we do, each time we do it. Our mission is to provide every guest with a luxury experience when stepping foot into our restaurants, bars, and hotel.

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