Dining Room Ambassador

2 days ago


Hampshire, United Kingdom Four Seasons Hotels and Resorts Full time

About You

If you're passionate about delivering exceptional guest experiences and have a flair for hospitality, we'd love to hear from you

Job Overview

As a Guest Services Host/Hostess at Four Seasons Hotel Hampshire, you'll be responsible for creating unforgettable experiences for our guests, from arrival to departure.

Key Responsibilities

  • To provide warm and welcoming greetings to all guests, responding promptly to their needs and requests.
  • To take reservations and manage seating arrangements, ensuring that all guests are seated efficiently and effectively.
  • To maintain a thorough knowledge of menus, menu ingredients and daily specials, being able to make recommendations to guests accordingly.
  • To have a complete understanding of server stations, their daily assignments, personal timing patterns and maximum workload capacity, ensuring seamless communication and coordination between teams.
  • To be familiar with frequent guests and their preferences, tailoring your service to meet their individual needs.

Requirements

  • A minimum of 2 years' experience as a Host/Hostess in a Five-Star hotel or resort.
  • Excellent verbal and written English skills, with good knowledge of basic arithmetic and attention to detail.

Why Join Us?

  • Competitive salary of £28,000 per annum (on target earnings), comprising a base salary of £23,795.20 pa plus service charge (typically circa £800 per month).
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A range of benefits, including a Group Personal Pension Plan, Bupa Dental Insurance, Employee Travel Program, and more.


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