Housekeeping Department Lead
3 days ago
WGC Ltd. is seeking a highly skilled Housekeeping Department Lead to supervise the housekeeping team at Mercure Telford Centre Hotel.
About the RoleThis role involves analysing guest data to optimize room cleaning efficiency, maintaining relationships with hotel staff and suppliers, and improving guest satisfaction.
Key Responsibilities- Improve productivity and efficiency of room cleaning by optimising resource allocation
- Analyse guest data to plan resources and materials effectively
- Maintain strong working relationships with hotel staff and suppliers to ensure seamless service delivery
- Identify ways to improve guest satisfaction through data-driven insights
- Adhere to Health and Safety Policy at all times
- Recruit, train, and manage team performance to achieve exceptional results
- Deliver and exceed financial targets by maximising revenue streams
- Manage expenditure and payroll to maintain a healthy bottom line
- Participate in training to improve skills and performance continuously
- Solve routine challenges efficiently and effectively
The successful candidate will have access to a fixed hours contract, flexible hours, life insurance, free access to a doctor and legal helpline, counselling and wellbeing support, and a training budget of up to £10,000 per year.
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