IT Support Professional

2 weeks ago


Manchester, United Kingdom CV-Library Full time
Role Summary

We are seeking an experienced IT Support Professional to join our Internal IT Service Desk team as a Service Desk Analyst. The successful candidate will deliver exceptional first-line IT support to end-users, ensuring they receive the best possible service.

Your Key Responsibilities:

  • Provide technical assistance for hardware, software, and network issues.
  • Log and resolve incidents within established Service Level Agreements (SLAs).
  • Support onboarding and offboarding processes, including laptop builds with Intune and Autopilot.
  • Deliver outstanding customer service by keeping users informed and supported.

About This Role:

  • You will have proven experience in IT support within a professional services environment.
  • You possess strong knowledge of Windows operating systems, Microsoft 365, and Active Directory.
  • Familiarity with basic networking and remote desktop tools is essential.

This is a full-time position with a salary range of £25,000 - £35,000 per annum, depending on experience.



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