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Boutique Manager

2 months ago

Brighton, Brighton and Hove, United Kingdom Jo Malone London Full time
Boutique Manager - A Leadership Role at Jo Malone London

At Jo Malone London, we're seeking a dynamic and inspirational Boutique Manager to lead our team of Sales Advisors and drive sales, customer service, and operational excellence. As a key member of our leadership team, you'll be responsible for creating and executing a business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and team leadership.

Key Responsibilities:

  • Lead, coach, and develop a high-performing team to achieve sales and customer service targets
  • Create and execute in-store events to drive sales and customer engagement
  • Manage store operations, including inventory, facilities, and cash reconciliation
  • Develop and implement strategies to recruit and retain customers
  • Collaborate with the leadership team to drive business growth and excellence

What We Offer:

  • Competitive industry salary and commission scheme eligibility
  • Annual leave, family leave, and product discount/staff product concession
  • Mental health wellbeing initiatives and benefits platform with exclusive discounts
  • Extensive training and development opportunities

About Us:

Jo Malone London is a British fragrance house known for its elegantly simple scents with unexpected ingredients and a unique twist. We're committed to being the most inclusive and diverse beauty company in the world, and we're seeking a talented and passionate individual to join our team.

Requirements:

  • Proven retail management experience, preferably in beauty or a fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience, including inventory and facilities management, and cash reconciliation
  • Proven track record of leading, coaching, and developing a team to succeed
  • Experience creating and executing in-store events
  • Flexible availability across days/hours
  • Proficient in Microsoft Office
  • Proof of right to live and work in the country