IT Service Transition Manager

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Leonardo Full time
Job Description

A key role in the successful delivery of IT projects into our business, ensuring a safe and robust transition. The IT Service Transition Lead will join a team of professionals providing assurance through managing Operational Readiness for a range of IT project implementations.

  • Work with the project manager to initiate new project activity, defining key operational deliverables.
  • Through project checkpoints, ensure that the key operational deliverables are developing in line with project maturity.
  • Assess operational readiness of new project implementations to ensure standards are achieved before they transition into Service Operations.
  • Understand, anticipate, and influence customer demand for IT services.
  • Manage the release process into operations for new IT Operations capability.
  • Ensure change in the IT estate is managed to minimize risk and impact to business services.
  • Ensure IT operational needs are communicated and understood by peers.
  • Understand corporate direction on IT developments.
Required Skills and Qualifications

Knowledge and experience in the IT Service Transition lifecycle stage / processes.

  • In-depth knowledge of service transition principles, methodologies, and best practices, with a strong understanding of the ITIL framework.
  • Proven experience in leading IT service transition activities, in a physical and cloud environment.
  • Strong analytical and problem-solving skills.
  • Excellent communication and stakeholder management skills, with the ability to effectively collaborate with diverse teams and influence decision-making.
  • Attention to detail and a focus on delivering high-quality service transition that meets business objectives and customer expectations.
  • Ability to work independently and manage multiple priorities in a dynamic environment.

Estimated Salary: £60,000 - £80,000 per annum (dependent on location and experience).



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