IT Service Transition Manager
4 weeks ago
A key role in the successful delivery of IT projects into our business, ensuring a safe and robust transition. The IT Service Transition Lead will join a team of professionals providing assurance through managing Operational Readiness for a range of IT project implementations.
- Work with the project manager to initiate new project activity, defining key operational deliverables.
- Through project checkpoints, ensure that the key operational deliverables are developing in line with project maturity.
- Assess operational readiness of new project implementations to ensure standards are achieved before they transition into Service Operations.
- Understand, anticipate, and influence customer demand for IT services.
- Manage the release process into operations for new IT Operations capability.
- Ensure change in the IT estate is managed to minimize risk and impact to business services.
- Ensure IT operational needs are communicated and understood by peers.
- Understand corporate direction on IT developments.
Knowledge and experience in the IT Service Transition lifecycle stage / processes.
- In-depth knowledge of service transition principles, methodologies, and best practices, with a strong understanding of the ITIL framework.
- Proven experience in leading IT service transition activities, in a physical and cloud environment.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management skills, with the ability to effectively collaborate with diverse teams and influence decision-making.
- Attention to detail and a focus on delivering high-quality service transition that meets business objectives and customer expectations.
- Ability to work independently and manage multiple priorities in a dynamic environment.
Estimated Salary: £60,000 - £80,000 per annum (dependent on location and experience).
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