Technical Field Support Specialist
2 weeks ago
We are a leading IT company with a strong presence in the UK.
Salary and BenefitsThe salary for this role is approximately £50,000 per annum, plus benefits such as a vehicle allowance, flexible working hours, and paid volunteering days.
Job DescriptionThis is a field-based support role that requires you to attend customer sites to provide high-quality technical support on IT hardware and software products. You will work efficiently and proactively to deliver IT support services to a wide portfolio of customers.
Key Responsibilities- Attend customer sites to provide technical support on IT hardware and software products.
- Work efficiently and proactively to deliver IT support services to a wide portfolio of customers.
- Ensure customer issues are dealt with in a professional and timely manner.
- Become a trusted adviser to the customer across a range of technical areas.
- Experience of supporting PC, Laptop, Printer technologies within a site or field environment.
- Pride yourself on delivering the highest quality service to the customer.
- Relish the prospect of training in new technologies and services.
- Excellent customer service skills.
- Strong communications skills and a strong team player.
- Hold a full UK Driving Licence.
- Security Clearance without conditions or caveats.
We are looking for someone who is passionate about delivering exceptional customer service and has a strong background in technical support. If you have excellent communication skills and are able to work independently, we would love to hear from you.
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