Technical Field Support Specialist

2 weeks ago


Manchester, United Kingdom SCC Full time
About SCC

We are a leading IT company with a strong presence in the UK.

Salary and Benefits

The salary for this role is approximately £50,000 per annum, plus benefits such as a vehicle allowance, flexible working hours, and paid volunteering days.

Job Description

This is a field-based support role that requires you to attend customer sites to provide high-quality technical support on IT hardware and software products. You will work efficiently and proactively to deliver IT support services to a wide portfolio of customers.

Key Responsibilities
  • Attend customer sites to provide technical support on IT hardware and software products.
  • Work efficiently and proactively to deliver IT support services to a wide portfolio of customers.
  • Ensure customer issues are dealt with in a professional and timely manner.
  • Become a trusted adviser to the customer across a range of technical areas.
Required Skills and Qualifications
  • Experience of supporting PC, Laptop, Printer technologies within a site or field environment.
  • Pride yourself on delivering the highest quality service to the customer.
  • Relish the prospect of training in new technologies and services.
  • Excellent customer service skills.
  • Strong communications skills and a strong team player.
  • Hold a full UK Driving Licence.
  • Security Clearance without conditions or caveats.
About You

We are looking for someone who is passionate about delivering exceptional customer service and has a strong background in technical support. If you have excellent communication skills and are able to work independently, we would love to hear from you.



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