Technical Support Specialist with International Language Skills
2 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our close-knit sales and support team in West London. This exciting opportunity involves working with a dynamic team, providing high-level SaaS support and training on products and services to clients in a professional and consultative manner.
The successful candidate will have the opportunity to travel and work on various projects, while enjoying hybrid working and career development opportunities.
About the Role- Deliver exceptional customer service and product support via phone and email.
- Keep CRM systems updated and accurate at all times.
- Maintain in-depth knowledge of products by keeping up-to-date and providing guidance and advice on products and services.
- Demonstrate products and provide online and in-person training for clients.
- Create and update training manuals and videos as well as lead webinars.
- Travel to clients and exhibitions to promote products.
Requirements
- Fluency in French or German or Danish or Norwegian or Finnish or Swedish, both written and spoken.
- Fluency in English, both written and spoken.
- 2-3 years' experience in B2B customer/client services.
- Experience or knowledge of SaaS industry advantageous.
- Proactive and problem-solving mindset.
- Excellent IT skills.
- Strong interpersonal skills and professional manner.
The estimated salary for this role is £30,000 per annum, offering a competitive package including hybrid working, travel opportunities, and excellent career development. We also offer a range of benefits that include:
- A generous salary.
- Holiday entitlement.
- Pension scheme.
- Training and development opportunities.
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