VOC Research Specialist
1 month ago
About Kimberly-Clark
Kimberly-Clark is a leading global healthcare and hygiene company with a rich history of innovation and commitment to sustainability. We're driven by a passion for creating better care for a better world, and we're looking for talented professionals like you to join our team.
About the Role
We're seeking a skilled VOC Research Specialist to join our team in the UK. As a key member of our research and insights team, you'll be responsible for developing and implementing customer listening channels, analyzing customer feedback, and providing recommendations to inform strategic decision-making.
Key Responsibilities
- Develop and implement customer listening channels to gather insights on customer sentiment and preferences
- Analyze customer feedback results to identify trends and opportunities for improvement
- Communicate customer insights and outcomes to stakeholders across the globe
- Provide recommendations to inform strategic decision-making and support business growth
- Collaborate with cross-functional teams to implement research findings and recommendations
Requirements
- Proven experience in customer research and insights analysis
- Strong stakeholder management and communication skills
- Experience with Qualtrics or similar research platforms
- Fluency in English, with additional language skills a plus
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our team is passionate about creating a positive work-life balance, and we offer flexible work arrangements and comprehensive benefits to support our employees' well-being.
How to Apply
If you're a motivated and detail-oriented professional with a passion for research and insights, we encourage you to apply for this exciting opportunity. Please submit your application through our online portal, and a member of our recruiting team will review your qualifications and follow up if you seem like a great fit for this role.
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