Strategic Operations Director

2 weeks ago


Southampton, Southampton, United Kingdom TRCGroup Full time
About the Role:

The TRCGroup is seeking a highly skilled and experienced leader to oversee the operational, regulatory compliance, and financial performance of our care, counselling, and wellbeing services. As the Head of Operations, you will be responsible for driving the achievement of strategic objectives for both service areas by undertaking high-level analysis of the care, counselling, and wellbeing landscape, ensuring effective governance and compliance with key stakeholders, while building and managing trusting relationships to a sustainable business model.

Key Responsibilities:
  • Lead the operational, regulatory compliance, and financial performance of our care, counselling, and wellbeing services.
  • Develop and implement strategic plans to achieve business objectives.
  • Manage complex and high-profile projects, including data management, project planning, monitoring, and evaluation.
  • Ensure financial sustainability of service provisions through budgeting, financial planning, and business planning.
  • Develop and manage contracts, including tendering and contract management.
  • Lead and manage high-performing teams, promoting a culture of excellence and continuous improvement.
  • Ensure compliance with CQC and BACP standards and ethical frameworks.
  • Manage safeguarding procedures, incident reporting, and statutory guidelines.

What We Offer:
  • A competitive salary of between £60,000 and £65,000 dependent upon experience.
  • 27 days' annual leave entitlement, rising with service up to 32 days, excluding bank holidays.
  • Paid day off on your birthday.
  • Access to Blue Light Card discounts.
  • Excellent refer a friend scheme.
  • Employer contributory pension scheme.


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