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User Experience Researcher
2 months ago
We are seeking an experienced User Experience Researcher to join our team at Hampshire County Council. As a key member of our Adult Social Care and Health departments, you will play a crucial role in informing the design and delivery of services and interventions that improve outcomes for people across our region.
Your primary responsibility will be to plan and conduct user research activities on complex areas of work and service developments, implementing creative, user-centred practices that put the end user at the heart of their design.
You will design effective research tools, undertake user research, and capture user insight intelligence to build research libraries that can help inform service design and performance. You will evaluate the outcome of user research on services and user outcomes, working to bridge gaps and find opportunities for improvements.
We are looking for an established professional with demonstrable experience in an Adult Social Care or Health setting, who has been involved in human-centred design, service design, design research, business design, or customer experience projects. You should have experience using quantitative methods and possess considerable knowledge of User Centred, Service Design, and User Research principles, applying your knowledge to achieve measurable benefits.
You will be an adept problem solver, organized in your approach to research, data collection, and the presentation of insights. Our council's strategy is to work towards a Fairer Hampshire, where our communities are at the heart of decision-making.
We champion equality, diversity, inclusion, and wellbeing, creating a workplace where everyone feels valued and empowered.
The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job and will make reasonable adjustments as needed.
