Night Porter

4 weeks ago


London, Greater London, United Kingdom Broadwick Soho Full time

We are seeking a Night Porter to join our team at Broadwick Soho, a hotel that embodies the spirit of Soho.

Key Responsibilities:

The Night Porter will provide a friendly and efficient registration and information service to all guests, fellow employees, and visitors.

As an ambassador of service to the guest, the Night Porter's primary role is to respond in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services using established protocols.

The Night Porter will work with talented colleagues across the hotel to deliver a seamless and memorable guest experience.

Requirements:

  • Experience in a similar role in a 4* or 5* luxury establishment, ideally in the London market.
  • Great attention to detail.
  • Ability to work under pressure.
  • Great customer service skills.
  • Computer literacy.
  • Excellent verbal communication.
  • Extensive knowledge of Opera PMS.
  • Ability to work flexible hours including weekends.

What We Offer:

  • Inclusion in the tronc scheme which includes rooms and F&B service charge.
  • 30 days holiday inclusive of bank holidays increasing with length of service.
  • Pension scheme, local shops discounts, season ticket travel loan, cycle to work scheme.
  • Great food and drink during your shift.
  • Guest Experience at Broadwick Soho following successful completion of probationary period.
  • Support from our Employee Assistance Programme and wellbeing initiatives.
  • Great incentives including refer a friend bonus (£1,000 for chefs and £500 for all other roles).

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