Regional Destination Manager

4 weeks ago

London, Greater London, United Kingdom Scott Dunn Full time

Opportunity Overview

We are seeking a Regional Destination Manager to elevate our European tailor-made product by creating innovative destination product strategies that showcase the depth and richness of the countries we feature. The ideal candidate will have a deep understanding of discerning guests from the USA, UK, and Singapore, and a passion for creating exceptional, innovative travel experiences that exceed client expectations.

Key Responsibilities

  • Gather information from sales and commercial teams and guest feedback to continually improve our Europe tailormade product offering
  • Work with the Product Director on strategic projects relating to the product portfolio
  • Report on progress, trends, and statistics for the region and cross-region themes and holiday types
  • Support SSMs and sales teams with training, product documentation, system loading, flight routing and pricing, and other relevant support
  • Work closely with the Marketing team for digital and print campaigns and secure marketing agreements with suppliers
  • Provide regular product updates and training to the team, along with support on price-matching and ad-hoc negotiating
  • Conduct regular competitor, destination, and supplier analysis
  • Identify and contract experiences that enhance guests' holidays and add differentiation to the product
  • Create and add accommodation, itinerary, and experience copy to the product database
  • Work with the website manager to create featured items, destination guides, and refresh existing copy for better SEO
  • Oversee fam trip content and planning, ensuring relevant product is seen and pre- and post-fam work is completed in line with company guidelines
  • Attend supplier events, trade shows, and overseas travel as required

About You

You will have evidenced the ability to develop a product proposition and ensure its ongoing success through collaborating across a business to drive its marketability and adaptation to the latest industry trends. In particular, you will have a passion and deep knowledge of all things Europe.

Requirements

  • Significant Product Management and Tailormade travel experience
  • Evidenced People Management and Leadership skills
  • Commercial acumen with evidenced experience in managing commercial negotiations
  • Collaborative approach with strong internal and external relationship management skills
  • Forward-thinking approach with the ability to work autonomously

Values & Behaviours

All employees must promote, understand, and apply Scott Dunn's workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

  • In the know - Start by listening. We take the time to understand our guests' and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
  • In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
  • Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other's successes and have fun.

Location

We aim to find someone who would be office based in our London, Hammersmith office.

Why work for Scott Dunn

  • We support your career growth - We provide you with career progression aligned with your chosen career path, access to internal job opportunities across Scott Dunn's global offices, as well as across 30+ brands spread across 93 cities worldwide as part of Flight Centre Travel Group
  • We give you the tools to succeed - We provide personal and professional development enabled by our award-winning Learning and Development team, comprehensive familiarisation, and educational trips, unlimited access to LinkedIn learning amongst other professional and personal development platforms, as well as 1 hour for your own development each week.
  • We recognise and reward your success and loyalty - We run commission and bonus incentive schemes to compliment competitive salaries, as well as a company loyalty scheme, which includes a personal travel fund for each staff member and 23 days annual leave plus bank holidays that rises by 1 day per each year of service (up to a maximum of 30).
  • We celebrate your excellence - With monthly, quarterly, and annual recognition schemes and awards, alongside the opportunity to win a place at Flight Centre Travel Groups annual Global Gathering, we celebrate excellence in all forms.
  • We provide you with a wide-range of job and industry-perks - We can offer you subsidized private healthcare, a contributory pension scheme, staff travel insurance, 3 days of paid volunteering leave, access to cycle to work and season ticket loan schemes, a dedicated in-house team who are your source for exclusive industry discounts for personal and work-related travel, as well as share options in Flight Centre Travel Group amongst much, much, more

Diversity, Equity, and Inclusion

At Scott Dunn we champion equality, diversity, and inclusivity in all its forms and are signatories of both the Race at Work and the Diversity in Hospitality, Travel & Leisure charters. As part of our commitment to diversity, equality, and inclusion we are committed to ensuring our recruitment process is inclusive and recognises the value of differences. Should you require any support or accommodations as it relates to our recruitment process, please contact recruitment@scottdunn.com for further information or alternative application processes to support your requirement.

Apply

You do not need to meet all the requirements to apply for a position at Scott Dunn. Should this role be of interest to you we would welcome your application.

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