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Commercial Engagement Officer

1 month ago

London, Greater London, United Kingdom monday Full time
Job Title: Commercial Engagement Officer

Our Professional Services team is growing, and we're looking for a superstar Engagement Manager to join our team. As a Commercial Engagement Officer, you will be at the forefront of our commercial services strategy, collaborating closely with the sales team to drive service attach rates and ensure seamless integration of services into our sales cycles.

Key Responsibilities:
  • Provide sales enablement, including training and coaching on effectively positioning and selling services during the sales cycle, while owning the services catalog.
  • Lead the initial scoping process for prospective engagements, working closely with customers to understand requirements and define project scope and match the right service to the customer specific needs.
  • Responsible for incoming EMEA S&P requests. Act as the primary point of contact for commercial services inquiries, providing expertise and guidance to both internal stakeholders and customers.
  • Work hand-in-hand with clients, partners, internal Sales Engineering, & sales reps to define project scope, ensuring alignment with expectations and resource availability.
  • Take ownership of the SOW building process, ensuring accuracy, completeness, and alignment with customer expectations and company capabilities.
  • Monitor and analyze service attach rates, sales performance, and customer feedback to identify opportunities for improvement and optimization.
  • Collaborate with cross-functional teams, including legal, finance, partnership, revops, and others, to drive alignment and support overall business objectives.
  • A builder attitude - building a new practices from scratch including processes, methodologies, and putting clear metrics for them while connecting to the bigger business picture.

We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where we are committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to our HR department.