Senior Key Account Manager
2 weeks ago
Key Account Executive Role Overview
POST Recruitment is currently seeking a dedicated and results-driven Key Account Executive to join their team. The successful candidate will be responsible for developing relationships with key customers, growing revenue, and ensuring account needs are met.
Key Responsibilities:
- Develop relationships with key account customers through regular conversations, emails, and video calls.
- Implement process improvements around key account framework agreements to ensure all departments meet requirements.
- Build strong stakeholder relationships internally to understand and meet account needs.
- Provide regular reports to key accounts based on their requirements.
- Maintain data protection and confidentiality, ensuring sensitive documents are filed or disposed of appropriately.
- Handle key account complaints professionally, seeking information and a suitable resolution.
- Update key account buyers and sales personnel on new products and pricing.
- Maintain the CRM with new customer and project details.
- Offer product suggestions to customers needing support or ideas.
- Coordinate sample requests for key accounts.
- Process key account orders through the OMS, checking stock availability and reporting on order journey.
- Prepare and pack goods for key account events and presentations.
- Attend and deliver key account training and presentation days.
- Manage the embellishment process from enquiry to delivery.
- Train on Wilcom to edit embellishment designs.
- Ensure quality is maintained through Torque or other embellishment suppliers.
- Brief and establish a back-up team member for absences or holidays.
- Support customer service with incoming calls, emails, and visitor handling.
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