Service Architect

1 month ago


London, Greater London, United Kingdom Telefonica Tech Full time
Service Architect

Telefónica Tech is seeking a skilled Service Architect to join our team. As a Service Architect, you will play a crucial role in crafting comprehensive managed service solutions that meet the needs of our customers.

Key Responsibilities:
  • Translate customer requirements into a Service Definition, outlining the scope of services, delivery models, and key performance indicators.
  • Design managed services for packaged offerings, aligning functional capabilities and producing reference documentation.
  • Lead the development of complex managed services, demonstrating a deep understanding of customer drivers, requirements, and contractual agreements.
  • Collaborate with bid teams to produce service solution elements, engage with SMEs, and respond to customer requirements.
  • Participate in customer dialogue to present and demonstrate service delivery and operations functions.
  • Produce managed service costs using appropriate cost models.
  • Champion service delivery and associated processes, operating within Agile, TOGAF, and ITIL frameworks.
Essential Skills and Expertise:
  • Extensive experience in architecting and implementing service management processes and procedures.
  • ITIL qualified and recent experience working in an ITIL-based service provider environment.
  • Customer-focused with the ability to identify and understand customer requirements and outcomes.
  • Demonstrable consultancy skills, with strong facilitation and communication skills.
  • Ability to perform peer reviews, audits, and due diligence as required.
Desirable Skills and Expertise:
  • Lean Six Sigma, Agile Project management, Business analysis, DevOps, and cloud service management qualifications.
  • Experience with Cloud, Cyber Security, and Modern Workplace technologies.
  • Previous experience in lead service delivery, project management, or tools architecture roles.

We value diversity and inclusion in our hiring process. If you feel you don't match the job description 100% but would still be a great fit for the role, please get in touch.



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