Product Service Architect

4 weeks ago


London, Greater London, United Kingdom easyJet Full time

About the Role

The Product Service Architect sits within the Adoption & Automation team and plays a crucial role in designing and implementing solutions that enhance business processes and drive efficiency. They collaborate closely with stakeholders, assess business needs, and create designs that align with organisational objectives. As a Product Service Architect, your proficiency in process review and automation will be utilised to optimise workflows, improve user experience, and liberate valuable resources.

Key Responsibilities

• Experience within a Business analysis/Service Architect/User Adoption Specialist role (or similar) preferably within an IT department or within a role that utilised technology to deliver business value.
• Excellent interpersonal skills in areas such as facilitation and negotiation.
• Familiar with working with and managing stakeholders and customers whilst delivering technology solutions.
• Demonstrable experience of simplifying/optimising and automating IT and Business processes.
• Experience with IT analytics to improve adoption and user experience.
• Knowledge of Low-Code/No-Code solutions, preferably Microsoft Power Platform.
• Knowledge of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL)-
• Experience creating and presenting Service/Process based documentation and/or detailed technical design documentation.

About easyJet

At easyJet our aim is to make low cost travel easy – connecting people to what they value using Europe's best airline network, great value fares, and friendly service. It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you're working as part of our front line operations or in our corporate functions, you'll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our 'Orange Spirit', and we hope you'll share that too.



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