Hotel Operations Manager

6 days ago

London, Greater London, United Kingdom Wonderful Night Sleep Hotel Full time

{"Job Title": "Hotel Operations Manager", "Job Overview": "We are seeking an experienced and motivated Hotel Manager to oversee the operations of both our Southend-on-Sea and Canary Wharf properties. This is a unique opportunity for a versatile hospitality professional to manage and elevate two distinct hotel environments, ensuring each property operates seamlessly and consistently exceeds guest expectations.", "Responsibilities": ["Operational Management: Oversee daily operations for both hotels, ensuring that all departments (front desk, housekeeping, food and beverage, etc.) are running smoothly and efficiently.", "Financial Oversight: Develop, monitor, and report on projected income and expenses for both properties.", "Guest Experience: Ensure a superior guest experience by managing check-ins/outs, addressing guest inquiries and concerns, and maintaining high standards of service.", "Staff Management: Recruit, train, and manage hotel staff. Foster a positive work environment and ensure all team members are aligned with the company's service standards.", "Compliance: Ensure both hotels comply with health and safety regulations, company policies, and industry standards.", "Marketing & Promotion: Collaborate on marketing strategies and promotions to enhance the visibility and attractiveness of both properties.", "Requirements": ["Proven experience as a Hotel Manager or in a similar role within the hospitality industry.", "Strong understanding of hotel operations, financial management, and guest service.", "Ability to analyse financial reports and develop strategies for improvement.", "Flexibility to travel between the Southend-on-Sea and Canary Wharf properties as needed.", "Proficiency in hotel management software and MS Office Suite.", "What We Offer": ["Private medical (health) insurance with BUPA", "Annual leave (5.6 weeks), including bank holidays.", "Workplace pension scheme.", "Statutory Sick Pay.", "Statutory maternity/paternity pays.", "Career development opportunities", "Training and self-development opportunities.", "Gym membership discounts", "Retail discount schemes", "Cinema discounts", "Grocery discounts", "Cycle to work", "Investing and savings opportunities", "Financial wellbeing – personal debt advise.", "Financial wellbeing education", "My Mind Pal (mental fitness)"], "Company Overview": "Wonderful Night Sleep Hotel is a dynamic and growing hospitality group, operating two charming boutique hotels: one nestled in the vibrant coastal town of Southend-on-Sea and the other in the bustling heart of Canary Wharf, London. Our mission is to deliver exceptional experiences to our guests while maintaining the highest standards of service and operational excellence."}

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    London, Greater London, United Kingdom Wonderful Night Sleep Hotel Full time

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