Application Support Specialist
2 months ago
We are seeking a skilled Application Support Specialist to join our team at Immigration Lawyers New Zealand. As an Application Support Specialist, you will be responsible for configuring CRM systems, troubleshooting technical issues, and resolving support tickets.
Key Responsibilities:
- Configure and maintain CRM systems to ensure seamless functionality
- Troubleshoot technical issues and resolve support tickets in a timely manner
- Work closely with the Solutions Architect and Applications Analyst on various projects
- Contribute to planning sessions, stand-ups, and team meetings to ensure smooth operations and successful project completion
Requirements:
- Intermediate application support experience
- MS Dynamics 365 CRM exposure
- SQL proficiency
- Reporting skills (SSRS or PowerBI)
- Troubleshooting and problem-solving skills
- Experience with training and delivering workshops for end users
- Data analysis and requirement gathering skills
- Strong communication skills
- Proactive and self-learning attitude
- Confidence and assertiveness
About the Role:
This is a permanent role that offers a balance of routine tasks and technical challenges, making it ideal for those who enjoy varied and impactful work. You will have the opportunity to work with a passionate and driven team, and contribute to the success of our organization.
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