Customer Insight Leader

3 weeks ago


London, Greater London, United Kingdom Harnham Full time
Job Summary

We are seeking an experienced Customer Insight Manager to join our team at Harnham, working on transforming the insurance space whilst remaining dedicated to enhancing customer experiences.

About the Role:

  • Provide in-depth insights into the full customer journey
  • Translate survey and complaint data into actionable insights
  • Lead or commission research to optimize customer journeys, boosting advocacy, loyalty, and overall experience
  • Analyze Voice of the Customer (VoC) and Speech Analytics data with both qualitative and quantitative methods for diverse customer segments
  • Contribute to strategic planning with data-driven insights
  • Define and measure customer perceptions consistently across all products and journeys

Your Skills and Experience:

  • Proven experience mentoring and coaching teams
  • Expertise in leading Customer Experience (CX) initiatives
  • Strong insight generation and storytelling skills, with a focus on actionable insights
  • Strategic mindset

This role offers an estimated salary range of £60,000 - £70,000 per annum, depending on experience.



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