Customer Insights Leader

3 weeks ago


London, Greater London, United Kingdom Brambles Full time

Brambles is seeking a Customer Insights Leader to develop and execute voice of the customer (VoC) product strategies that align with business objectives. This role will play a key part in enhancing customer satisfaction and driving business growth.

As a senior leader in our CX organization, you will be responsible for formulating and executing VoC product strategies, collaborating with cross-functional teams to ensure alignment with market needs and business goals, and championing a customer-first mindset to drive the design and enhancement of innovative solutions.

Key responsibilities will include defining and refining the VoC product vision, strategy, and roadmap, as well as overseeing budgeting and resource allocation for VoC product development initiatives. You will also provide leadership and mentorship to junior product managers, data analysts, and team members.

We offer a competitive salary of $160,000 - $220,000 per annum, commensurate with experience. In addition to a comprehensive benefits package, we also offer opportunities for career growth and professional development.



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