Field Service Specialist

4 weeks ago


London, Greater London, United Kingdom Global Draw Limited Full time

Gaming: A World of Opportunity

Welcome to the world of land-based gaming at Global Draw Limited, where our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

This is a Technician role, often considered a "bag-carrying" repair specialist. Performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, medical or laboratory devices and equipment, and systems networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues.

Key Responsibilities

  1. Perform client-site servicing, repair and/or installation of company product(s).
  2. Provide technical support to customers on operational or maintenance aspects of system equipment.
  3. Diagnose mechanical, hardware, software and systems failures using established procedures.
  4. Determine most cost effective repair/resolution to minimize customer downtime.
  5. Prepare reports for analysis of product failure trends and service ability issues.

Requirements

This role requires a strong technical background and excellent customer service skills. The ideal candidate will have experience in field service, repair and installation of gaming equipment, and a proven track record of providing excellent customer service.



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