Duty Manager

1 week ago


Manchester, United Kingdom SSP Group Full time

Role Overview

As a Duty Manager at SSP Group, you will be responsible for creating a clean, welcoming atmosphere that surpasses customer expectations. You will guide and support your colleagues, maintaining a safe working and dining environment, and be the go-to person for day-to-day queries.

Key Responsibilities

  • Take charge of operational excellence, ensuring the unit's opening and closing procedures are followed.
  • Coordinate team efforts, focusing on operational efficiency and staying informed about unit performance.
  • Recognise and celebrate exceptional service within the team, leading by example and promoting inclusivity and motivation.
  • Build strong relationships, communicate effectively, and make thoughtful decisions to ensure the team's success and deliver excellence in customer service.

Why Work with SSP Group?

At SSP Group, we value diversity and inclusion, and we have a variety of networks to support you. We offer a range of benefits, including 75% discount off your meal while on duty, employee discounts, and flexible scheduling to accommodate various lifestyles.

What We Offer

  • Competitive pay rates and a range of benefits.
  • Access to award-winning training, apprenticeships, and development programs.
  • A culture that values diversity and inclusion, with a variety of networks to support you.

Requirements

To be successful in this role, you will need at least one year's experience in a similar hospitality or retail role, and be 18 years of age or over to perform certain tasks or work on certain shifts.


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