Duty Manager
3 weeks ago
Are you a motivated and organized individual with a passion for delivering exceptional customer service? Do you have experience in a similar hospitality or retail role and are looking for a new challenge? We are seeking a Duty Manager to join our team at SSP Group, a leading provider of food and beverage services in travel locations.
About the Role:- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries
- Coordinate team efforts, overseeing the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.
At SSP Group, we are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. We offer a range of benefits, including 75% discount off your meal whilst on duty, employee discounts, flexible scheduling, and continuous growth opportunities.
What We Offer:- Competitive pay rates
- Pension plans
- Life assurance
- Share incentives scheme
- Cycle to work scheme
- Barista competition
- Millie's Cookies Ice off Challenge
- Superstars recognition
We are committed to providing a safe and inclusive work environment for all our employees. If you are passionate about delivering exceptional customer service and have a strong work ethic, we would love to hear from you.
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