Duty Manager

3 weeks ago


Manchester, United Kingdom SSP Group Full time
Job Title: Duty Manager

Are you a motivated and organized individual with a passion for delivering exceptional customer service? Do you have experience in a similar hospitality or retail role and are looking for a new challenge? We are seeking a Duty Manager to join our team at SSP Group, a leading provider of food and beverage services in travel locations.

About the Role:
  • Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
  • Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries
  • Coordinate team efforts, overseeing the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
  • Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
  • Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
  • Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.
About Us:

At SSP Group, we are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. We offer a range of benefits, including 75% discount off your meal whilst on duty, employee discounts, flexible scheduling, and continuous growth opportunities.

What We Offer:
  • Competitive pay rates
  • Pension plans
  • Life assurance
  • Share incentives scheme
  • Cycle to work scheme
  • Barista competition
  • Millie's Cookies Ice off Challenge
  • Superstars recognition

We are committed to providing a safe and inclusive work environment for all our employees. If you are passionate about delivering exceptional customer service and have a strong work ethic, we would love to hear from you.


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