Student Records Operations Manager

2 weeks ago


London, Greater London, United Kingdom Imperial College London Full time
Imperial College London

Job Title: Student Records Operations Manager

We are seeking an experienced and innovative operational leader to join our team at Imperial College London. As the Student Records Operations Manager, you will be responsible for leading the delivery and continuous improvement of student-facing services within the Student Records team.

Key Responsibilities:
  • Oversight of student services delivery, including official documentation, confirmation of enrolment to various stakeholders, and DBS checks.
  • Collaboration with the Student Hub and other central services to ensure an integrated and student-centric approach.
  • Maintenance of accurate and high-quality student records, including personal details.
  • Identification and implementation of opportunities for enhancing student-facing services.
  • Compliance with university policies and external regulations, ensuring accurate records for internal and external reporting needs.
  • Management and development of team members to achieve service excellence and align with institutional goals.


What We Can Offer You:
  • A supportive and innovative community where your contributions directly impact the lives of our students.
  • The opportunity to continue your career at a world-leading institution.
  • Interest-free season ticket loan schemes for travel.
  • Part of a diverse, inclusive, and collaborative work culture with various staff networks and resources designed to support your personal and professional wellbeing.


Educated to degree level or equivalent experience in a relevant field, you have a proven track record of delivering high-quality services in a fast-paced environment. This role is based in our new Professional Services Hub in White City, with a requirement to work a minimum of 2 days per week on campus.

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