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Director of Client Strategy Lead

2 months ago

London, Greater London, United Kingdom Royall Appointments Full time
Director of Client Strategy

We are seeking a highly skilled and experienced Director of Client Strategy to join our Executive Leadership Team at Royall Appointments. This role is crucial in defining and executing the company's strategy while leading and motivating the Client Experience team to deliver projects globally.

Key Responsibilities:
  1. Strategic Development: Collaborate with the Executive Team to drive the strategic development of the company, identifying new revenue opportunities, services, partnerships, and markets for expansion.
  2. Creative Leadership: Take the creative and strategic lead on accounts/projects, providing advice and guidance to all teams and identifying upselling opportunities.
  3. Innovation: Develop ground-breaking concepts for key clients that set us apart from competitors.
  4. Revenue Growth: Work with DS&M to identify new revenue opportunities, services, partnerships, and markets for expansion.
  5. Team Leadership: Lead and mentor a high-performing Client Experience team, fostering a culture of innovation, collaboration, and excellence.
  6. Client Representation: Represent Client Experience team within our client base and at industry events.
  7. Key Account Management: Develop three specific client accounts responsible for key account revenue growth.
  8. Relationship Building: Establish and maintain strong relationships with key clients.
  9. Line Management: Oversee the Technical Director, Account Director, and Executive Producer.
  10. Client Satisfaction: Ensure overall client satisfaction of projects as measured by end-of-project NPS surveys.
  11. Budget Management: Manage an annual pitch budget and ensure a return on investment.
Requirements:
  • In-depth knowledge of delivering live, virtual, and hybrid events globally in the corporate world.
  • Personable and engaging personality with strong relationship-building skills.
  • Ability to lead and inspire a team.
  • Strong communication skills.
  • Collaborative work style with the Executive Team.
  • Strategic thinker capable of content strategy conversations with clients at various levels.
  • Willingness to travel nationally and internationally as required.
Benefits:
  • Private healthcare (registration period is January).
  • 10% of salary bonus scheme for hitting company targets (after 1 year of continuous employment, completion of a full financial year).
  • Access to a discretionary CEO Award for outstanding individual performance/contribution.
  • Hands-on development of strategy and execution with quarterly strategy days.
  • 25 days holiday entitlement plus Bank Holidays.
  • Additional birthday leave.
  • Working from home policy.
  • Flexible working policy.
  • Home electricity charge allowance.
  • Company pension scheme.
  • Access to shared office (co-working space, gym facilities, social events).
  • Wellbeing and mental health support via a third-party app.
  • Monthly office day in Holborn (travel paid for).
  • Team social events.
  • Home working setup (laptop, second screen, ergonomic support/equipment, mobile phone).