Lead Domiciliary Care Service Manager

2 days ago

London, Greater London, United Kingdom GORDON YATES Full time
Job Title

Lead Domiciliary Care Service Manager

About the Role

We are seeking an experienced and compassionate Registered Manager to lead our domiciliary care services, supporting individuals to live independently in their own homes.

This is a fantastic opportunity for a seasoned leader to join our team at Gordon Yates and make a real difference in the lives of our service users.

Key Responsibilities

The successful candidate will be responsible for ensuring high-quality, person-centred care, meeting all regulatory standards, and leading a dedicated team to deliver excellent service to clients.

  • Service Delivery and Quality Management:
    • Deliver and maintain high standards of care, tailored to individual needs and preferences.
    • Ensure compliance with company policies, CQC regulations, and best practice standards.
    • Oversee development and review of care plans and risk assessments.
    • Promote dignity, respect, and independence for service users.
    • Lead safeguarding efforts to protect vulnerable clients.
  • Leadership and Staff Management:
    • Recruit, train, and manage care staff, fostering a supportive and inclusive environment.
    • Supervise and support staff, ensuring adherence to best practices and high morale.
    • Schedule and manage care visits, ensuring adequate staffing at all times.
    • Ensure staff training compliance and promote professional development.
  • Regulatory Compliance and Auditing:
    • Maintain CQC registration and ensure a rating of "Good" or above in all inspections.
    • Conduct regular audits and maintain compliance with regulatory standards.
    • Stay updated on relevant legislation and guidelines in domiciliary care.
  • Financial and Operational Management:
    • Oversee budgets, invoicing, and billing to ensure cost-effective service delivery.
    • Develop strategies for business growth, including increasing referrals and expanding services.
    • Contribute to the service's business plan and performance targets.
  • Client and Family Relations:
    • Build strong relationships with service users and their families, maintaining open communication.
    • Address any concerns or complaints professionally and promptly.
    • Regularly review care packages to ensure client satisfaction and quality of care.
    • Actively promote the service within the community to build trust and reputation.
  • Health and Safety:
    • Ensure compliance with health and safety regulations, including infection control and risk assessments.
    • Train staff in emergency protocols, safeguarding, and health and safety practices.
Requirements

To be considered for this role, you must have:

  • A Registered Manager qualification with CQC registration for domiciliary care.
  • A Level 5 Diploma in Leadership for Health and Social Care (or willingness to achieve).
  • Proven experience in managing a domiciliary care service, with knowledge of CQC standards and regulations.
  • Strong leadership experience, ideally within a regulated care environment.
Benefits

We offer:

  • A competitive salary of £38,000pa DOE plus bonuses (performance related).
  • 28 days of holiday (including bank holidays).
  • A pension scheme.
  • Ongoing training and professional development.
  • Access to wellbeing and support services.
  • Discounts and rewards via employee benefits platform.
About Us

Gordon Yates is a dynamic organisation committed to delivering exceptional care and support services to our clients. We pride ourselves on our compassionate approach and dedication to excellence.

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