Area Operations Lead

17 hours ago


Truro, Cornwall, United Kingdom Austin Fraser Full time

About the Role:

We are seeking an experienced Area Operations Lead to join our team at Austin Fraser. As an Area Operations Lead, you will be responsible for overseeing all NHS sites in terms of product delivery and cleaning standards. This role requires strong leadership skills and the ability to work effectively with a team to achieve high levels of client satisfaction.

Responsibilities:

  1. Supervise the allocated workforce to ensure effective service delivery across all NHS sites.
  2. Ensure that cleaners are fully trained to implement cost-effective cleaning plans.
  3. Manage vacancies until permanent staff is hired, ensuring adequate staffing levels at all times.
  4. Conduct induction and manage probation periods for new employees, ensuring safe working methods, competency, and sufficient knowledge of client requirements.
  5. Identify training needs within the workforce and refer them to the Contracts Manager for further action.
  6. Collect accurate timesheets from employees and confirm their accuracy before submission.
  7. Collaborate with the Contracts Manager to address any issues related to product delivery, cleaning standards, or client satisfaction.
  8. Maintain effective communication channels with all stakeholders, including clients, employees, and management.
  9. Monitor and report on performance metrics, identifying areas for improvement and implementing corrective actions as necessary.
  10. Ensure compliance with all relevant health and safety regulations and company policies.
  11. Act as a point of contact for client inquiries or concerns, resolving issues promptly and effectively.
  12. Provide cover for site absences due to sickness or other reasons to ensure uninterrupted service delivery.

Benefits:

  • Company Car
  • Laptop
  • Mobile phone & fuel Card

Estimated Salary: £28,750 - £31,000 per year


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