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Luxury Watch Boutique Director

2 months ago


Glasgow, Glasgow City, United Kingdom Watches of Switzerland Full time

Job Overview

The Watches of Switzerland Group is seeking a highly skilled and experienced Luxury Watch Boutique Director to lead our Rolex Boutique in Glasgow. As a key member of our team, you will be responsible for delivering exceptional client experiences and driving business growth.

Key Responsibilities:

  • Develop and implement a client-centric strategy to ensure the highest level of client satisfaction.
  • Coach and support a high-performing team to deliver exceptional client experiences.
  • Optimize hospitality to create unique and memorable client interactions.
  • Build and maintain strong relationships with clients.
  • Manage and motivate a team of retail professionals.
  • Play an active role on the sales floor to lead by example and ensure a welcoming environment.
  • Manage the back of house operations to ensure consistency and efficiency.
  • Identify opportunities for growth and implement best practices.
  • Ensure compliance with all Watches of Switzerland and Rolex procedures.
  • Collaborate with the management team to recruit, retain, and develop talent.

Requirements:

  • Significant experience in a senior management role within hospitality or retail, preferably in a premium or luxury brand.
  • Experience in managing and developing high-performing teams.
  • Passion for retail and delivering exceptional client experiences.
  • Experience in driving business growth and demonstrating commercial acumen.
  • Proven ability to build and maintain client relationships.
  • Commercially focused with experience in working with CRM systems.

About Us

We are a leading luxury watch specialist with a significant presence in the UK, Europe, and the US. Our success is based on strong partnerships with prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology. We are committed to building an inclusive environment that celebrates diversity and promotes employee well-being.

Benefits

  • Holiday Purchase Scheme
  • 24/7 Employee Assistance Programme
  • 24/7 Virtual GP service
  • Share Save Scheme
  • Enjoy your Birthday Off
  • Free Wellbeing Tools
  • Generous Discount Scheme
  • Enhanced Maternity Pay