Rolex Boutique Leadership Position

4 weeks ago


Glasgow, Glasgow City, United Kingdom Watches of Switzerland Full time

Job Description

The Watches of Switzerland Group is seeking a skilled Boutique Director to lead our Rolex Boutique in Glasgow. This is a unique opportunity to join a prestigious luxury watch brand and contribute to its success.

Key Responsibilities:

  • Develop and implement a client-centric strategy to ensure exceptional client experiences.
  • Coach and support the team to deliver outstanding client experiences.
  • Optimize hospitality to create unique and memorable client interactions.
  • Build strong relationships with clients and drive business growth.
  • Manage and motivate the team to achieve sales targets and deliver exceptional client experiences.
  • Play an active role on the sales floor to lead by example and ensure a welcoming environment.
  • Manage the back of house operations and ensure consistency with established procedures.
  • Identify efficiencies and enhance best practices to drive business growth.
  • Ensure compliance with Watches of Switzerland and Rolex procedures.
  • Collaborate with the management team to recruit, retain, and develop talent.

Requirements:

  • Significant experience in a Senior Management role within hospitality or retail, preferably in a luxury brand.
  • Experience in managing and developing high-performing teams.
  • Passion for retail and delivering exceptional client experiences.
  • Experience in demonstrating successful business growth.
  • Proven ability to build and maintain client relationships.
  • Commercially focused.
  • Experience working with CRM systems.

About Us

We're a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the US. We're the UK's leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives.

Benefits

  • Holiday Purchase Scheme
  • 24/7 Employee Assistance Programme
  • 24/7 Virtual GP service
  • Share Save Scheme
  • Enjoy your Birthday Off
  • Free Wellbeing Tools
  • Generous Discount Scheme
  • Enhanced Maternity Pay


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