Rolex Boutique Leader

1 month ago

Glasgow, Glasgow City, United Kingdom Watches of Switzerland Full time

Job Title: Rolex Boutique Director

Job Summary:

We are seeking a highly experienced and skilled Boutique Director to lead our Rolex boutique in Glasgow. As a key member of our team, you will be responsible for delivering exceptional client experiences, driving sales growth, and developing a high-performing team.

Key Responsibilities:

  • Establish a client-centric strategy to ensure the highest level of client experience is executed at all times.
  • Coach and support the team to ensure client experience expectations are always being delivered.
  • Optimize hospitality to create unique and memorable client interactions.
  • Develop strong and meaningful relationships with clients.
  • Manage, support, and motivate the team.
  • Play an active role on the sales floor to lead the team by example and ensure a welcoming environment in the boutique.
  • Manage an efficient back of house and ensure consistency with established operational procedures.
  • Identify efficiencies and enhance best practices.
  • Ensure compliance with all Watches of Switzerland and Rolex procedures.
  • Collaborate with the management team to recruit, retain, and develop talent.
  • Execute development plans for each employee.
  • Continuously train, coach, and provide qualitative feedback, using reward and recognition to improve team engagement and performance.

Requirements:

  • Significant experience in a Senior Management role within hospitality or retail – ideally within a premium/luxury brand.
  • Experience in managing and developing a high-performing team.
  • Passionate about retail and delivering an exceptional client experience.
  • Experience of demonstrating successful business growth.
  • Proven ability to build and maintain client relationships.
  • Commercially focused.
  • Experience of working with a CRM system.

About Us:

We are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We are the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewelry offering. At the last count, we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer, and Breitling, plus seven e-commerce websites.

Our Benefits:

  • Holiday Purchase Scheme.
  • 24/7 Employee Assistance Programme.
  • 24/7 Virtual GP service.
  • Share Save Scheme.
  • Enjoy your Birthday Off.
  • Free Wellbeing Tools.
  • Generous Discount Scheme.
  • Enhanced Maternity Pay.

Why Join Us:

We celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills, and experience.

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