Business Operations Analyst

4 weeks ago


WaltononThames, Surrey, United Kingdom Kia Europe Full time

Business Operations Analyst

Kia Europe is seeking a skilled Business Operations Analyst to join our Service and Quality team. As a key member of our team, you will be responsible for managing and leading research projects, competitor studies, and warranty claims analysis to ensure we stay ahead of the market.

Key Responsibilities:

  • Manage and lead research projects and competitor studies to ensure we're staying ahead of the market
  • Produce and distribute weekly and monthly activity and performance reports on our departments
  • Carry out in-depth monthly analysis of warranty claims, monitoring dealer activity and performance, analyzing claims data and identifying trends and focus areas
  • Provide administrative support for the coordination and management of warranty audit activity
  • Collate and produce accurate monthly invoicing files for relevant service programs
  • Assist the Quality team with the collation and provision of new model service data
  • Carry out research and competitor studies for service programs and warranty offerings
  • Provide general support and assistance to the Service & Quality and field teams

Requirements:

We're looking for someone who is genuinely passionate about understanding analytics and has a relevant course in business, commerce, or statistics. This role will encourage you to act quickly, test your flexibility, and motivate you to constantly adapt to new things.

Benefits:

We offer a range of benefits, including onsite chef, private dental care, private medical care, employee car scheme, flexible working hours, hybrid working, free weekly yoga, football, and badminton clubs, pool tables, dart board, and massage chairs onsite, pension, salary sacrifice, work from anywhere for one week a year, 24 days annual leave, and opportunity to get involved and give back via our charity partners.

Location/Travel:

We're a 5-minute walk from Walton-on-Thames station and have plenty of onsite parking for anyone driving. There is step-free access throughout the building, and we'll make sure to cater to your needs as best we can.



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