Field Operations Manager

2 weeks ago

South West England, United Kingdom Car Benefit Solutions Full time
About the Role

We are seeking a highly skilled and experienced Field Operations Manager to join our team at Car Benefit Solutions. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our Employee Car Ownership Schemes and other customized car schemes to our clients and customers.

Key Responsibilities
  • Manage customer relationships and ensure excellent customer experience across all schemes and solutions.
  • Allocate and manage operational regions for CBS schemes, driving growth, retention, and maintenance of effective customer relationships.
  • Collaborate with customers, clients, and CBS teams to identify and resolve issues, improving products, services, and customer experience.
  • Stay informed about external developments and threats to CBS scheme solutions, taking responsibility for customer needs across various profiles.
  • Create presentations, analysis, and reporting for engagement and scheme compliance, building strong customer relationships to drive improvements in products, systems, and services.
Requirements
  • Previous experience in an account management role, with a strong understanding of customer and commercial needs.
  • Ability to articulate, document, and deliver against customer and commercial requirements, with strong analytical, verbal, and written communication skills.
  • Good IT, Excel, and MS Office skills, with meticulous organization and commercial understanding.
  • Ability to work in line with CBS Core Values of pride, integrity, accountability, continuous improvement, and enjoyment.
What We Offer

As a Field Operations Manager at Car Benefit Solutions, you will have access to our Employee Car Ownership Scheme (ECOS), with a wide range of cars to choose from, and the opportunity to work with a leading provider of customized car schemes in the Automotive and Corporate sectors.

We are a proud 2-star outstanding best company to work for, ranked 3rd in the Business Services sector, and among the top 25 employers in the Northwest region. Our Gold status exemplifies our commitment to our people as Investors in People and We Invest in Wellbeing.

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