ICT Technical Services Leader

5 days ago


Exeter, Devon, United Kingdom Devon County Council Full time
About the Role:

This is an exciting opportunity to join our Digital, Data and Technology Department as an ICT Technical Services Manager. The successful candidate will be responsible for the ongoing management of assigned Technical Services areas within the ICT/DDaT service portfolio as a subject matter expert. This includes creating and maintaining associated support processes and procedures, performance and budget reporting/planning.

The role involves forming part of the wider 2nd Line Technical Team, providing support and maintenance to other ICT/DDaT Services as required. This includes out-of-hours support, standby and overtime remuneration paid once trained. We value new ideas and methods for managing services and are going through a period of change.

Key responsibilities include:

  • To take responsibility for technical ICT Services, including planning, measuring and reporting on performance, and implementing agreed improvements. Maintain a service risk register and formulate a CSIP.
  • To maintain effective Configuration Management Database, related processes, and produce documentation as required.

Estimated Salary: £41,511 - £44,711 per annum (grade 7)



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