Installation and Service Coordinator

2 days ago


Newbury, West Berkshire, United Kingdom Adecco Full time
Job Title: Installation and Service Coordinator

We are seeking a skilled Installation and Service Coordinator to join our team in Newbury, West Berkshire. As an Installation and Service Coordinator, you will play a crucial role in ensuring the smooth operation of service calls and installations for our valued customers.

Key Responsibilities:
  • Allocate incoming service calls to field service engineers, maximising productivity and meeting customer SLAs.
  • Coordinate preventative maintenance visits, optimising time windows and resources.
  • Review and adjust work progress throughout the day, prioritising high-priority calls while balancing lower priority tasks.
  • Efficiently plan engineer routes, minimising travel time and maximising job completion.
  • Make strategic decisions on work reassignments or sub-contractor deployment to meet objectives.
  • Provide first-line technical support to customers before logging service calls.
  • Process invoices and contracts for completed works, if required.
  • Analyse and process customer inquiries and coordinate installation and commissioning works.
  • Ensure customer satisfaction by managing variations and processing orders, deliveries, installations, returns, and payments.
Requirements:
  • Excellent communication and organisational skills.
  • Ability to work under pressure and meet deadlines.
  • Strong problem-solving and analytical skills.
  • Experience in a similar role or industry.


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